Agenda
The Shoptalk Fall agenda will take a fresh approach to content delivery. Our agendas always strive to strike a balance between the strategic insights that will position retail and brand organizations to thrive for the next 10 years and the near-term tactics that companies can implement to move the needle today.
At Shoptalk Fall, that’ll mean kicking off each track with strategic insights from executive retail and brand leaders, or with fresh insights from retail organizations. As the day progresses, the content will get more tactical and actionable, featuring brand-new frameworks and takeaways you can bring back to your business.
Wednesday — October 16, 2024
9:00am — 10:00am CT
Breakfast
9:00am — 6:00pm CT
Registration & Show Floor Open
10:00am — 10:10am CT
Opening Remarks: Retail's Mission: Possible!
Sophie Wawro, Global President, Shoptalk
Joe Laszlo, Head of Content, U.S., Shoptalk
10:10am — 10:30am CT
Mainstage Keynote: The Future of Rent the Runway
Jennifer Hyman, Co-Founder & CEO, Rent the Runway
10:30am — 10:50am CT
Keynote
10:30am — 11:30am CT
Coffee Break
11:00am — 12:15pm CT
Meetup (Hosted and General Meetings) (Prescheduled Only)
12:00pm — 2:15pm CT
Lunch
1:00pm — 1:20pm CT
Mainstage Keynote
Kyle Leahy, CEO, Glossier
1:20pm — 1:40pm CT
Mainstage Keynote
1:50pm — 2:41pm CT
Shoptalk Meetup for Women
3:00pm — 3:45pm CT
Session 1
Mastering Unified Commerce
New Research on Optimizing Store Experiences and Locations for Unified Commerce
View descriptionMelissa Gonzalez, Founder, The Lionesque Group, Principal, MG2
Rebecca Fitts, SVP, Business Strategy, Alvarez & Marsal Property Solutions
Standout Customer Experiences
Fresh Research on Changing Customer Preferences and Demands
View descriptionBrendan Witcher, VP & Principal Analyst, Forrester
Jacqueline Flam, SVP, Beauty, Drug & OTC Retail, NielsenIQ
Leading Successful Teams and Organizations
Track Keynote: Managing Change During Disrupted Times
View descriptionJames Reinhart, Co-Founder & CEO, ThredUP
Christina Hennington, EVP, Chief Strategy & Growth Officer, Target
Sarah Engel, President, January Digital (Interviewer)
Growing the Business
New Insights on Unlocking Retail Growth
View descriptionMichelle Evans, Global Lead of Retail & Digital Consumer Insights, Euromonitor
Holden Bale, Global Head of Experience & Commerce, Merkle (a dentsu Company)
3:20pm — 4:20pm CT
Coffee Break
3:55pm — 4:40pm CT
Session 2
Mastering Unified Commerce
Optimizing the Sales Channel Mix
View descriptionNatalie MacLennan, CEO - Dockers, Levi Strauss & Co.
Jessica Hanson, General Manager, Americas, Huda Beauty
Ryan Close, Founder & CEO, Bartesian
Taryn Jones Laeben, President & Founder, IRL Ventures (Interviewer)
Standout Customer Experiences
Track Keynote: Digital Shopping Experiences that Engage Shoppers
View descriptionAlicia Waters, President, Crate & Barrel and Crate & Kids, Crate & Barrel
Amanda Sabreah, Founder & CEO, Thought Factory (Interviewer)
Digital Shopping Experiences that Engage Shoppers
View descriptionLily Chen, VP, Global Brands - US & UK, SHEIN
Amanda Sabreah, Founder & CEO, Thought Factory (Interviewer)
Leading Successful Teams and Organizations
Track Keynote: Fostering a Culture of Experimentation in Large Organizations
View descriptionSiobhán Mc Feeney, Chief Technology & Digital Officer, Kohl's
Joe Laszlo, Head of Content, U.S., Shoptalk (Interviewer)
Fostering a Culture of Experimentation in Large Organizations: A Conversation
View descriptionRebecca Wooters, Chief Digital Officer, Signet
Baz Saidieh, Global Partner, Antler VC (Interviewer)
Growing the Business
Expanding into New Global Markets: Partnerships, Marketplaces and More
View descriptionDaniel Martinez, Global Retail Director, Farm Rio
Chris Lyn-Sue, Head of Global Marketing, Papa Johns
Kristin Hamilton, SVP, Ecommerce, Crunchyroll
Valerie de Charette, Partner, TOMORROW (Interviewer)
4:50pm — 5:35pm CT
Session 3
Mastering Unified Commerce
Tools and Tactics to Enhance Product Discovery Across Channels
View descriptionSarah Post, VP, Interconnected Experience, Home Depot
Amber Turley, VP, Omni Convenience & Commerce Partnerships, SEPHORA
Marina Sukhova, Head of Digital Merchandising, Consumer Products Division, L’Oreal USA, L'Oréal
Karen Lellouche Tordjman, Managing Director & Senior Partner, Boston Consulting Group (Interviewer)
Standout Customer Experiences
Innovative Store Concepts and Designs that Delight Shoppers
View descriptionAnna Harman, Co-Founder & CEO, Studs
Adam Katz, Global Head of Physical Retail, Wayfair
Marie Suter, Chief Creative Officer, Glossier
Kate Hardcastle MBE, Broadcaster & The Customer Whisperer, Insight with Passion Consultancy (Interviewer)
Leading Successful Teams and Organizations
Leading Successfully Across Generations, Genders and Cultures
View descriptionKate Fannin, Executive Director, Global Consumer Technology, The Estée Lauder Companies
Shannon Garcia, Global Chief Operating & Digital + Technology Officer - Pizza Hut, Yum! Brands
Kimberly Lee Minor, CEO, Women of Color Retail Alliance (WOCRA) (Interviewer)
Growing the Business
Seizing the Retail Media Opportunity Without Sacrificing the Customer Experience
View descriptionAaron Dunford, VP, Nordstrom Media, Nordstrom
Stephenie Cattonar, Head of Strategy & Analytics, Orange Apron Media, Home Depot
Kurt Staelens, Senior Managing Director, FTI Consulting (Interviewer)
5:35pm — 8:00pm CT
Retails and Brands Networking Dinners (Prescheduled Only - Transport Provided)
Thursday — October 17, 2024
8:00am — 9:00am CT
Breakfast
8:30am — 6:00pm CT
Registration & Show Floor Open
9:00am — 9:45am CT
Session 1
Mastering Unified Commerce
Track Keynote: Building Best-in-Class Unified Customer Experiences
View descriptionDanielle Schmelkin, Chief Information Officer, J.Crew Group
Crafting the Right Product Assortment
Next Generation Product Design: Co-Creation and More
View descriptionAndré Zdanow, President, FirstBuild, GE Appliances (A Haier Company)
Natalie Mackey, CEO, Winky Lux
Building Efficient Retail Businesses
Rapid Fire: Major Trends in Global Trade and the Supply Chain
View descriptionBrian Houck, Partner, US Supply Chain Practice Leader, PwC
Sara Ittelson, Partner, Accel
Lora Cecere, Founder, Supply Chain Insights
HG O'Connell, Content Director, Groceryshop, Shoptalk (Interviewer)
Growing the Business
Track Keynote: The CMO Perspective on Connecting Marketing to the Broader Organization
View descriptionBehnaz Ghahramani, Chief Marketing Officer, Old Navy
Jennifer Wilson, SVP, Chief Marketing Officer, Lowe's
9:55am — 10:40am CT
Session 2
Mastering Unified Commerce
Influencing and Measuring the Cross-Channel Customer Journey
View descriptionBill Kiss, VP, Digital & Retail Strategy and Innovation, Ace Hardware
Tejas Kapadia, VP & Head of Marketing, Tira
Wilson Fong, Co-Founder, Stretch & Partner, Contino New York (Interviewer)
Crafting the Right Product Assortment
Winning Product Assortment Strategies that Boost Profits and Satisfy Customers
View descriptionDenise Incandela, EVP, Fashion & Private Brands, Walmart U.S., Walmart
Emily Erusha-Hilleque, SVP, Private Brands, Macy's
Lee Mayer, Co-Founder & CEO, Havenly
Liza Amlani, Principal & Founder, Retail Strategy Group (Interviewer)
Building Efficient Retail Businesses
Tools, Tactics and Structures that Enable Supply Chain Resiliency
View descriptionSowmya Gottipati, VP, Global Supply Chain Technology, The Estée Lauder Companies
Larry Grischow, EVP, Supply Chain & Procurement, Abercrombie & Fitch Co.
Rick DiMaio, EVP, Chief Supply Chain Officer, Ace Hardware
Janie Yu, Partner, LFX Venture Partners (Interviewer)
Growing the Business
Setting Priorities in the Changing Social Commerce Landscape
View descriptionMichelle Peterson, Chief Marketing Officer, Kendra Scott
Steven Tristan Young, Chief Marketing Officer, Poshmark
Marisa Runyon, U.S. Head of Creative Content, SHEIN
Tina Manikas, President, Omnicom Commerce (Interviewer)
10:55am — 12:10pm CT
Meetup (Hosted and General Meetings) (Prescheduled Only)
12:00pm — 2:30pm CT
Lunch
12:20pm — 1:10pm CT
Tabletalks ((Retailers & Brands Only, Prescheduled Only)
1:25pm — 1:45pm CT
Mainstage Keynote: At the Heart of Technology, Personalization, and Hugs
Sharon Price John, CEO, Build-A-Bear Workshop
1:45pm — 2:05pm CT
Mainstage Keynote: Lovin' It: Re-Imagining Loyalty
Michelle Gansle, Global Chief Data and Analytics Officer, McDonald's Corporation
Allegra Krishnan, Global Chief Loyalty & Engagement Officer, McDonald's Corporation
2:20pm — 3:35pm CT
Meetup (Hosted and General Meetings) (Prescheduled Only)
3:30pm — 4:35pm CT
Coffee Break
3:50pm — 4:35pm CT
Session 3
Mastering Unified Commerce
Best-in-Class Post-Purchase Experiences
View descriptionBreanna Moreno, VP, Customer Experience, True Classic
Christine Sio, VP, Customer Experience, Ssense
Mark Abraham, Managing Director & Senior Partner, Boston Consulting Group (Interviewer)
Crafting the Right Product Assortment
Product Innovation and Marketing: Standout Collaborations, Drops and More
View descriptionMelissa Worth, SVP, Americas, New Balance
Erica Malbon, Co-Founder & CEO, Malbon Golf
Laura Brookhiser, Managing Director & Partner, L.E.K. Consulting (Interviewer)
Building Efficient Retail Businesses
Case Studies: Highlighting Ops Initiatives that Increase Efficiency and Sustainability
View descriptionIrene Quarshie, SVP, Global Supply Chain & Logistics, Target
Katherine Homuth, Founder & CEO, SRTX
Heather Skidmore Howard, Chief Supply Chain Officer, Rothy's
Growing the Business
Full-Funnel Marketing Tactics for Today's Retail Environment
View descriptionKristen D'Arcy, Chief Marketing Officer, True Religion
Stacy Malone, VP, Global Business Marketing, Pinterest
Sam Tomlinson, EVP, Strategy & Analytics, Warchawski (Interviewer)
4:45pm — 5:30pm CT
Session 4
Mastering Unified Commerce
Spotlight on Cutting-Edge Technology Solutions: Unifying the Shopping Experience
View descriptionJulian Mills, Co-Founder & CEO, Quorso
Jose Luis-Gomes, Managing Director, Retail & CPG Google Cloud, Google
Amish Tolia, Co-Founder & CEO, Leap
Anne Mezzenga, Co-CEO, Omni Talk (Interviewer)
Crafting the Right Product Assortment
Spotlight on Cutting-Edge Technology Solutions: Product and Merchandising
View descriptionKristin Savilia, CEO, JOOR
James Theuerkauf, Co-Founder & CEO, Syrup Tech
Jay Hakami, President & CEO, SKYPAD
Matt Nichols, Partner, Commerce Ventures (Interviewer)
Building Efficient Retail Businesses
Spotlight on Cutting-Edge Technology Solutions: Boosting Operational Efficiencies
View descriptionDee Murthy, Co-Founder & Co-CEO, Ghost
Ronak Trivedi, Co-Founder & CEO, Pietra
Amena Ali, CEO, Optoro
Dhruv Saxena, Co-Founder & CEO, ShipBob
Harshida Acharya, Partner & Chief Strategy Officer, Fulfillment IQ (Interviewer)
Growing the Business
Spotlight on Cutting-Edge Technology Solutions: Reaching New and Existing Customers Effectively
View descriptionLiz Giorgi, Co-Founder & CEO, Soona
James Alger, Co-Founder & COO, Qloo
Djalal Lougouev, Co-Founder & Chief Strategy Officer, Ometria
Michael Koch, Co-Founder & CEO, HubKonnect
Molly Hop, EVP, Marketing, Havas Media Network (Interviewer)
7:00pm — 8:00pm CT
Meetup for Women Reception (Women Only)
8:00pm — 10:30am CT
Shoptalk Fall Industry Party
Friday — October 18, 2024
8:00am — 9:00am CT
Breakfast
8:30am — 4:15pm CT
Registration & Show Floor Open
9:00am — 10:15am CT
Meetup (Hosted and General Meetings) (Prescheduled Only)
10:30am — 10:50am CT
Mainstage Keynote: Discovering the Beauty of Unified Commerce
Kecia Steelman, President & Chief Operating Officer, Ulta Beauty
10:50am — 11:10am CT
Keynote
11:20am — 12:05pm CT
Session 1
Mastering Unified Commerce
Saving the Store Experience
View descriptionHeather Bennett, EVP, Marketing & Ecommerce, The Michaels Companies, Inc.
Jill Renslow, Chief Marketing Officer, Mall of America
Chris Walton, Co-CEO, Omni Talk (Interviewer)
Loyalty and Brand Trust
Track Keynote: Next Generation Powerhouse Brands
View descriptionEllen Bower, CEO, Ever/Body
Building Efficient Retail Businesses
New Research on Optimal Fulfillment and Delivery Strategies and Footprints
View descriptionMatt Garfield, Managing Director, Retail & Consumer Products, FTI Consulting
Julie Cheney, VP, Retail Consulting, enVista
AI and the Changing Data Landscape
Rapid-Fire Insights from Investors: Perspectives on the AI Landscape
View descriptionAron Bohlig, Founder & Managing Partner, ComCap LLC
Scott Friend, Partner, Bain Capital Ventures
Tessa Flippin, Founder & Managing Partner, Capitalize VC
Debra Aho Williamson, Chief Analyst, Sonata Insights (Interviewer)
12:00pm — 2:30pm CT
Lunch
12:15pm — 1:05pm CT
Tabletalks ((Retailers & Brands Only, Prescheduled Only)
1:15pm — 2:00pm CT
Session 2
Mastering Unified Commerce
Building a Tech Stack for Unified Commerce
View descriptionDara Meath, SVP, Chief Technology Officer, Build-A-Bear Workshop
Poonam Goyal, Sector Head & Senior Research Retail Analyst, Bloomberg (Interviewer)
More speakers to be confirmed
Loyalty and Brand Trust
Building Customer Trust and Brand Loyalty
View descriptionLuciano Rodembusch, General Manager, SVP, North America, Pandora
Stefano Curti, Chief Brands Officer, Consumer Beauty, Coty
Tara Paton, Founder & Lead Consultant, TP & Co. (Interviewer)
Building Efficient Retail Businesses
Intelligent Inventory Planning: Optimizing Quantity, Pricing and Location
View descriptionAlissa Ahlman, Chief Merchandising Officer, American Freight
Leila Jalai, SVP, Global Planning & Inventory Management, David Yurman
Amanda Astrologo, Senior Partner, The Parker Avery Group (Interviewer)
AI and the Changing Data Landscape
Implementing a Data and AI Strategy Across the Organization
View descriptionWendi Eriksen, SVP, Chief Data Officer, The Wendy's Company
Aurelian Lis, CEO, Dermalogica
Adam Pressman, Partner & Managing Director, AlixPartners (Interviewer)
2:10pm — 2:55pm CT
Session 3
Mastering Unified Commerce
Achieving Success through Cross-Functional Collaboration
View descriptionAlison Hiatt, Chief Marketing & Growth Officer, Vera Bradley
Nina Khoury, VP, Strategic Operations, Skims
Matthew Adam Smith, Founder & CEO, Two Isaacs (Interviewer)
Loyalty and Brand Trust
Case Studies: Personalization Tactics that Increase Customer Loyalty and Lifetime Value
View descriptionAnne Smith, VP, Global Loyalty Marketing, Marriott Bonvoy, Marriott International
Bradley Breuer, VP, Loyalty & CRM, PetSmart
Kyle Clark, SVP, Merchant Loyalty, Mastercard
Building Efficient Retail Businesses
Case Studies: Using Automation to Optimize Operations
View descriptionDavid Guggina, EVP, Supply Chain, Walmart
More speakers to be confirmed
AI and the Changing Data Landscape
Case Studies: Applications of Generative AI that Drive Growth
View descriptionDavid Ting, Chief Technology Officer & Global General Manager, Zenni
Tess Kornfield, VP, Product & Data Science, ThredUp
2:45pm — 3:30pm CT
Coffee Break
3:10pm — 3:55pm CT
Shoptalk Fall Hot Takeaways
View descriptionBen Miller, VP, Original Content & Strategy, Shoptalk
Joe Laszlo, Head of Content, U.S., Shoptalk
Alexa Tietjen, Content Director, Shoptalk
Anne Mezzenga, Co-CEO, Omni Talk (Moderator)
Chris Walton, Co-CEO, Omni Talk (Moderator)