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Insights: New Research on Shopper Needs and Expectations

People today face multiple pressures that are reshaping their shopping and product needs and expectations. Constraints on time and money are the most obvious, but hardly the only challenges that smart retailers need to meet. Three experts will present new, original research on the consumer: demographic, psychographic, and behavioral traits you need to keep in mind to maintain relevance. You’ll learn:
•        How the needs and priorities of affluent shoppers are changing
•        Features and qualities that fashion and apparel shoppers are looking for
•        What forces and factors are most influencing purchase decisions today


Tuesday 29 September 5:05 PM - 5:45 PM Retail Excellence Stage

Add to calendar 09/29/2026 17:05 09/29/2026 17:45 Insights: New Research on Shopper Needs and Expectations Retail Excellence Stage America/Chicago
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Speakers

Lynn Gonsior

Co-Founder & COO, ChangeUp

Patricia Camden

Managing Director, EY Studio+ Customer Experience and Loyalty Leader, EY

Jane Cheung

Global Research Leader for Consumer Industries, Institute for Business Value (IBV), IBM