2026 Agenda

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9:00 AM - 10:00 AM
First Timer's Breakfast
Tuesday, September 29
Add to calendar 09/29/2026 09:00 09/29/2026 09:00 First Timer's Breakfast America/Chicago

9:30 AM - 10:30 AM
Breakfast
Tuesday, September 29
Add to calendar 09/29/2026 09:30 09/29/2026 09:30 Breakfast America/Chicago

9:30 AM - 6:15 PM
Show Floor Open
Tuesday, September 29
Add to calendar 09/29/2026 09:30 09/29/2026 09:30 Show Floor Open America/Chicago

11:00 AM - 11:15 AM
Opening Remarks
Tuesday, September 29
Add to calendar 09/29/2026 11:00 09/29/2026 11:00 Opening Remarks America/Chicago

11:15 AM - 11:35 AM
Keynote Session
Tuesday, September 29
Add to calendar 09/29/2026 11:15 09/29/2026 11:15 Keynote Session America/Chicago

11:35 AM - 11:55 AM
Keynote Session
Tuesday, September 29
Add to calendar 09/29/2026 11:35 09/29/2026 11:35 Keynote Session America/Chicago

11:55 AM - 12:15 PM
Keynote Session
Tuesday, September 29
Add to calendar 09/29/2026 11:55 09/29/2026 11:55 Keynote Session America/Chicago

12:15 PM - 2:00 PM
Lunch
Tuesday, September 29
Add to calendar 09/29/2026 12:15 09/29/2026 12:15 Lunch America/Chicago

12:30 PM - 1:20 PM
Tabletalks
Tuesday, September 29
Add to calendar 09/29/2026 12:30 09/29/2026 12:30 Tabletalks America/Chicago

1:45 PM - 2:55 PM
Meetup: Hosted & General Meetings (Prescheduled Only)
Tuesday, September 29
Add to calendar 09/29/2026 13:45 09/29/2026 13:45 Meetup: Hosted & General Meetings (Prescheduled Only) America/Chicago

2:45 PM - 4:25 PM
Networking Break
Tuesday, September 29
Add to calendar 09/29/2026 14:45 09/29/2026 14:45 Networking Break America/Chicago

3:25 PM - 4:05 PM
Insights on Customer Sentiment: Demographics, Psychographics, Geographies
Tuesday, September 29
Add to calendar 09/29/2026 15:25 09/29/2026 15:25 Insights on Customer Sentiment: Demographics, Psychographics, Geographies America/Chicago

Understanding the Customer
3:25 PM - 4:05 PM
Retooling Your Ecommerce Tech Stack
Tuesday, September 29
Add to calendar 09/29/2026 15:25 09/29/2026 15:25 Retooling Your Ecommerce Tech Stack America/Chicago

Tactical Workshop
3:25 PM - 4:05 PM
The Evolving Role of Physical Stores
Tuesday, September 29
Add to calendar 09/29/2026 15:25 09/29/2026 15:25 The Evolving Role of Physical Stores America/Chicago

Town Hall
3:25 PM - 4:05 PM
Track Keynote: Brand Storytelling That Delights and Performs
Tuesday, September 29
Add to calendar 09/29/2026 15:25 09/29/2026 15:25 Track Keynote: Brand Storytelling That Delights and Performs America/Chicago

Merging Shopping & Entertainment
3:25 PM - 4:05 PM
Track Keynote: The Next Evolution of Ecommerce
Tuesday, September 29
Add to calendar 09/29/2026 15:25 09/29/2026 15:25 Track Keynote: The Next Evolution of Ecommerce America/Chicago

Ecommerce Excellence
4:15 PM - 4:55 PM
Delivering Personalization that Drives Engagement and Transactions
Tuesday, September 29
Add to calendar 09/29/2026 16:15 09/29/2026 16:15 Delivering Personalization that Drives Engagement and Transactions America/Chicago

Ecommerce Excellence
4:15 PM - 4:55 PM
Improving Communication Bewteen Tech Buyers and Sellers
Tuesday, September 29
Add to calendar 09/29/2026 16:15 09/29/2026 16:15 Improving Communication Bewteen Tech Buyers and Sellers America/Chicago

Tactical Workshop
4:15 PM - 4:55 PM
Keeping Up With the Consumer
Tuesday, September 29
Add to calendar 09/29/2026 16:15 09/29/2026 16:15 Keeping Up With the Consumer America/Chicago

Town Hall
4:15 PM - 4:55 PM
Monetizing Video: New Approaches to Endorsements, Product Integrations, and More
Tuesday, September 29
Add to calendar 09/29/2026 16:15 09/29/2026 16:15 Monetizing Video: New Approaches to Endorsements, Product Integrations, and More America/Chicago

Merging Shopping & Entertainment
4:15 PM - 4:35 PM
Track Keynote: Creating Shopping Experiences for Today's Consumer
Tuesday, September 29
Add to calendar 09/29/2026 16:15 09/29/2026 16:15 Track Keynote: Creating Shopping Experiences for Today's Consumer America/Chicago

Understanding the Customer
4:35 PM - 4:55 PM
Creating Shopping Experiences for Today's Consumer: A Conversation
Tuesday, September 29
Add to calendar 09/29/2026 16:35 09/29/2026 16:35 Creating Shopping Experiences for Today's Consumer: A Conversation America/Chicago

Understanding the Customer
5:05 PM - 5:45 PM
Benchmarking the Success of Brand - Entertainment Partnerships
Tuesday, September 29
Add to calendar 09/29/2026 17:05 09/29/2026 17:05 Benchmarking the Success of Brand - Entertainment Partnerships America/Chicago

Merging Shopping & Entertainment
5:05 PM - 5:45 PM
Case Studies: Adapting to Fast-Changing Market Conditions
Tuesday, September 29
Add to calendar 09/29/2026 17:05 09/29/2026 17:05 Case Studies: Adapting to Fast-Changing Market Conditions America/Chicago

Understanding the Customer
5:05 PM - 5:45 PM
Insights: New Research on Online Shopper Needs and Expectations
Tuesday, September 29
Add to calendar 09/29/2026 17:05 09/29/2026 17:05 Insights: New Research on Online Shopper Needs and Expectations America/Chicago

Ecommerce Excellence
5:05 PM - 5:45 PM
Measuring and Improving Company Sustainability
Tuesday, September 29
Add to calendar 09/29/2026 17:05 09/29/2026 17:05 Measuring and Improving Company Sustainability America/Chicago

Tactical Workshop
5:05 PM - 5:45 PM
The Future of Marketing
Tuesday, September 29
Add to calendar 09/29/2026 17:05 09/29/2026 17:05 The Future of Marketing America/Chicago

Town Hall
Speaker

Mike Jacobs

Chief Growth Officer

Consortium Brands

6:00 PM - 8:30 PM
Retailer & Consumer Brand Dinners
Tuesday, September 29
Add to calendar 09/29/2026 18:00 09/29/2026 18:00 Retailer & Consumer Brand Dinners America/Chicago

8:30 AM - 10:00 AM
Breakfast
Wednesday, September 30
Add to calendar 09/30/2026 08:30 09/30/2026 08:30 Breakfast America/Chicago

8:30 AM - 6:00 PM
Show Floor Open
Wednesday, September 30
Add to calendar 09/30/2026 08:30 09/30/2026 08:30 Show Floor Open America/Chicago

9:00 AM - 9:40 AM
Brand Strategies for Leveraging Marketplaces
Wednesday, September 30
Add to calendar 09/30/2026 09:00 09/30/2026 09:00 Brand Strategies for Leveraging Marketplaces America/Chicago

Ecommerce Excellence
9:00 AM - 9:40 AM
Building a Successful Pitch Deck for Startups and Entrepreneurs
Wednesday, September 30
Add to calendar 09/30/2026 09:00 09/30/2026 09:00 Building a Successful Pitch Deck for Startups and Entrepreneurs America/Chicago

Tactical Workshop
9:00 AM - 9:40 AM
Discounts, Value Menus, and Serving the Price-Conscious Consumer
Wednesday, September 30
Add to calendar 09/30/2026 09:00 09/30/2026 09:00 Discounts, Value Menus, and Serving the Price-Conscious Consumer America/Chicago

Understanding the Customer
9:00 AM - 9:40 AM
Insights: How Entertainment and Media Habits are Shifting
Wednesday, September 30
Add to calendar 09/30/2026 09:00 09/30/2026 09:00 Insights: How Entertainment and Media Habits are Shifting America/Chicago

Merging Shopping & Entertainment
9:00 AM - 9:40 AM
Pitch Me: Three Vendors Onstage Sharing How They'd Address a Real Business Challenge
Wednesday, September 30
Add to calendar 09/30/2026 09:00 09/30/2026 09:00 Pitch Me: Three Vendors Onstage Sharing How They'd Address a Real Business Challenge America/Chicago

Get Stuff Done
9:50 AM - 10:30 AM
Designing New Approaches to Digital Discovery
Wednesday, September 30
Add to calendar 09/30/2026 09:50 09/30/2026 09:50 Designing New Approaches to Digital Discovery America/Chicago

Ecommerce Excellence
9:50 AM - 10:30 AM
Innovations in Livestreaming and Video Shopping
Wednesday, September 30
Add to calendar 09/30/2026 09:50 09/30/2026 09:50 Innovations in Livestreaming and Video Shopping America/Chicago

Merging Shopping & Entertainment
9:50 AM - 10:30 AM
Listening to the Customer: CRM, Crowdsourcing, and Cultivating Fandom
Wednesday, September 30
Add to calendar 09/30/2026 09:50 09/30/2026 09:50 Listening to the Customer: CRM, Crowdsourcing, and Cultivating Fandom America/Chicago

Understanding the Customer
9:50 AM - 10:30 AM
Overhyped! Blunt Takes on Hot (or Not) Technologies
Wednesday, September 30
Add to calendar 09/30/2026 09:50 09/30/2026 09:50 Overhyped! Blunt Takes on Hot (or Not) Technologies America/Chicago

Get Stuff Done
9:50 AM - 10:30 AM
Tech-Enhanced Merchandising
Wednesday, September 30
Add to calendar 09/30/2026 09:50 09/30/2026 09:50 Tech-Enhanced Merchandising America/Chicago

Tactical Workshop
10:30 AM - 12:00 PM
Networking Break
Wednesday, September 30
Add to calendar 09/30/2026 10:30 09/30/2026 10:30 Networking Break America/Chicago

10:45 AM - 11:55 AM
Meetup: Hosted & General Meetings (Prescheduled Only)
Wednesday, September 30
Add to calendar 09/30/2026 10:45 09/30/2026 10:45 Meetup: Hosted & General Meetings (Prescheduled Only) America/Chicago

12:00 PM - 2:00 PM
Lunch
Wednesday, September 30
Add to calendar 09/30/2026 12:00 09/30/2026 12:00 Lunch America/Chicago

12:15 PM - 1:05 PM
Tabletalks
Wednesday, September 30
Add to calendar 09/30/2026 12:15 09/30/2026 12:15 Tabletalks America/Chicago

1:30 PM - 1:40 PM
Welcome Back Remarks
Wednesday, September 30
Add to calendar 09/30/2026 13:30 09/30/2026 13:30 Welcome Back Remarks America/Chicago

1:40 PM - 2:00 PM
Keynote Session
Wednesday, September 30
Add to calendar 09/30/2026 13:40 09/30/2026 13:40 Keynote Session America/Chicago

2:00 PM - 2:20 PM
Keynote Session
Wednesday, September 30
Add to calendar 09/30/2026 14:00 09/30/2026 14:00 Keynote Session America/Chicago

2:20 PM - 2:40 PM
Keynote Session
Wednesday, September 30
Add to calendar 09/30/2026 14:20 09/30/2026 14:20 Keynote Session America/Chicago

2:55 PM - 4:05 PM
Meetup: Hosted & General Meetings (Prescheduled Only)
Wednesday, September 30
Add to calendar 09/30/2026 14:55 09/30/2026 14:55 Meetup: Hosted & General Meetings (Prescheduled Only) America/Chicago

3:00 PM - 4:30 PM
Networking Break
Wednesday, September 30
Add to calendar 09/30/2026 15:00 09/30/2026 15:00 Networking Break America/Chicago

4:15 PM - 4:55 PM
A Crisis Management Toolkit: Managing Successfully When Things Go Wrong
Wednesday, September 30
Add to calendar 09/30/2026 16:15 09/30/2026 16:15 A Crisis Management Toolkit: Managing Successfully When Things Go Wrong America/Chicago

Tactical Workshop
4:15 PM - 4:55 PM
Case Studies: How Conversational Agents Elevate the Customer Journey
Wednesday, September 30
Add to calendar 09/30/2026 16:15 09/30/2026 16:15 Case Studies: How Conversational Agents Elevate the Customer Journey America/Chicago

Ecommerce Excellence
4:15 PM - 4:55 PM
Debating AI Marketing Content: Slop, Savior, or Something Else?
Wednesday, September 30
Add to calendar 09/30/2026 16:15 09/30/2026 16:15 Debating AI Marketing Content: Slop, Savior, or Something Else? America/Chicago

Get Stuff Done
4:15 PM - 4:55 PM
Gen Alpha Shoppers' No-Cap Views on Brands and Retail
Wednesday, September 30
Add to calendar 09/30/2026 16:15 09/30/2026 16:15 Gen Alpha Shoppers' No-Cap Views on Brands and Retail America/Chicago

Understanding the Customer
4:15 PM - 4:55 PM
Leveraging Product Drops and Collabs to Drive Awareness and Sales
Wednesday, September 30
Add to calendar 09/30/2026 16:15 09/30/2026 16:15 Leveraging Product Drops and Collabs to Drive Awareness and Sales America/Chicago

Merging Shopping & Entertainment
5:05 PM - 5:45 PM
Hands-On Session: Using AI to Solve a Problem Live
Wednesday, September 30
Add to calendar 09/30/2026 17:05 09/30/2026 17:05 Hands-On Session: Using AI to Solve a Problem Live America/Chicago

Get Stuff Done
5:05 PM - 5:45 PM
Tech Spotlight: Frictionless Ecommerce Technologies
Wednesday, September 30
Add to calendar 09/30/2026 17:05 09/30/2026 17:05 Tech Spotlight: Frictionless Ecommerce Technologies America/Chicago

Ecommerce Excellence
Speaker

Rishabh Jain

Founder & CEO

FERMÁT

5:05 PM - 5:45 PM
Tech Spotlight: Interactive Entertainment, Gamification, and More
Wednesday, September 30
Add to calendar 09/30/2026 17:05 09/30/2026 17:05 Tech Spotlight: Interactive Entertainment, Gamification, and More America/Chicago

Merging Shopping & Entertainment
5:05 PM - 5:45 PM
Tech Spotlight: Solutions Enabling Operational Agility
Wednesday, September 30
Add to calendar 09/30/2026 17:05 09/30/2026 17:05 Tech Spotlight: Solutions Enabling Operational Agility America/Chicago

Understanding the Customer
8:30 PM - 10:30 PM
Shoptalk Fall Party
Wednesday, September 30
Add to calendar 09/30/2026 20:30 09/30/2026 20:30 Shoptalk Fall Party America/Chicago

12:00 AM - 12:00 AM
The Store–Ecommerce Growth Connection
Thursday, October 1
Add to calendar 10/01/2026 00:00 10/01/2026 00:00 The Store–Ecommerce Growth Connection America/Chicago

8:30 AM - 10:00 AM
Breakfast
Thursday, October 1
Add to calendar 10/01/2026 08:30 10/01/2026 08:30 Breakfast America/Chicago

8:30 AM - 4:15 PM
Show Floor Open
Thursday, October 1
Add to calendar 10/01/2026 08:30 10/01/2026 08:30 Show Floor Open America/Chicago

9:00 AM - 9:10 AM
Welcome Back Remarks
Thursday, October 1
Add to calendar 10/01/2026 09:00 10/01/2026 09:00 Welcome Back Remarks America/Chicago

9:10 AM - 9:30 AM
Keynote Session
Thursday, October 1
Add to calendar 10/01/2026 09:10 10/01/2026 09:10 Keynote Session America/Chicago

9:30 AM - 9:50 AM
Keynote Session
Thursday, October 1
Add to calendar 10/01/2026 09:30 10/01/2026 09:30 Keynote Session America/Chicago

9:50 AM - 10:10 AM
Keynote Session
Thursday, October 1
Add to calendar 10/01/2026 09:50 10/01/2026 09:50 Keynote Session America/Chicago

10:25 AM - 11:35 AM
Meetup: Hosted & General Meetings (Prescheduled Only)
Thursday, October 1
Add to calendar 10/01/2026 10:25 10/01/2026 10:25 Meetup: Hosted & General Meetings (Prescheduled Only) America/Chicago

11:15 AM - 12:45 PM
Lunch
Thursday, October 1
Add to calendar 10/01/2026 11:15 10/01/2026 11:15 Lunch America/Chicago

12:00 PM - 12:20 PM
Ask Me Anything
Thursday, October 1
Add to calendar 10/01/2026 12:00 10/01/2026 12:00 Ask Me Anything America/Chicago

Ask Me Anything
12:00 PM - 12:20 PM
Holistic Merchandising: Leveraging Org-Wide Data Streams for Better Planning
Thursday, October 1
Add to calendar 10/01/2026 12:00 10/01/2026 12:00 Holistic Merchandising: Leveraging Org-Wide Data Streams for Better Planning America/Chicago

Understanding the Customer
12:00 PM - 12:20 PM
Track Keynote: Amplifying Brand Voice Through Talent and Content
Thursday, October 1
Add to calendar 10/01/2026 12:00 10/01/2026 12:00 Track Keynote: Amplifying Brand Voice Through Talent and Content America/Chicago

Merging Shopping & Entertainment
Speaker

Jed Berger

CEO

Kenneth Cole Productions

12:00 PM - 12:20 PM
Track Keynote: Examining The Store’s Role in Connected Commerce Strategy
Thursday, October 1
Add to calendar 10/01/2026 12:00 10/01/2026 12:00 Track Keynote: Examining The Store’s Role in Connected Commerce Strategy America/Chicago

Ecommerce Excellence
12:00 PM - 12:20 PM
Track Keynote: Examining The Store’s Role in Connected Commerce Strategy
Thursday, October 1
Add to calendar 10/01/2026 12:00 10/01/2026 12:00 Track Keynote: Examining The Store’s Role in Connected Commerce Strategy America/Chicago

Ecommerce Excellence
12:30 PM - 1:10 PM
Ask Me Anything
Thursday, October 1
Add to calendar 10/01/2026 12:30 10/01/2026 12:30 Ask Me Anything America/Chicago

Ask Me Anything
12:30 PM - 1:10 PM
Case Studies: Designing Immersive and Experiential Stores
Thursday, October 1
Add to calendar 10/01/2026 12:30 10/01/2026 12:30 Case Studies: Designing Immersive and Experiential Stores America/Chicago

Merging Shopping & Entertainment
12:30 PM - 1:10 PM
Demand Sensing for Agile and Resilient Supply Chains
Thursday, October 1
Add to calendar 10/01/2026 12:30 10/01/2026 12:30 Demand Sensing for Agile and Resilient Supply Chains America/Chicago

Understanding the Customer
12:30 PM - 1:10 PM
Driving Loyalty Via Omnichannel Convenience
Thursday, October 1
Add to calendar 10/01/2026 12:30 10/01/2026 12:30 Driving Loyalty Via Omnichannel Convenience America/Chicago

Ecommerce Excellence
1:20 PM - 2:00 PM
Ask Me Anything
Thursday, October 1
Add to calendar 10/01/2026 13:20 10/01/2026 13:20 Ask Me Anything America/Chicago

Ask Me Anything
1:20 PM - 2:00 PM
Fulfillment and Delivery: Exceeding Customer Expectations
Thursday, October 1
Add to calendar 10/01/2026 13:20 10/01/2026 13:20 Fulfillment and Delivery: Exceeding Customer Expectations America/Chicago

Understanding the Customer
1:20 PM - 2:00 PM
Shoptalk Fall Key Takeaways
Thursday, October 1
Add to calendar 10/01/2026 13:20 10/01/2026 13:20 Shoptalk Fall Key Takeaways America/Chicago

Merging Shopping & Entertainment
1:20 PM - 2:00 PM
The Store-Ecommerce Growth Connection
Thursday, October 1
Add to calendar 10/01/2026 13:20 10/01/2026 13:20 The Store-Ecommerce Growth Connection America/Chicago

Ecommerce Excellence
Speaker

Nate Checketts

CEO

Rhone

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