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Andy Hoar

Co-Founder
Master B2B

Andy Hoar is one of the world’s leading authorities on B2B commerce business and strategy.  He’s written about, and consulted extensively with, distributors and manufacturers at Fortune 100 and leading mid-market B2B companies regarding their direct and indirect selling initiatives.  Until recently, Andy was a Vice President and Principal Analyst at Forrester Research where he was the author of Forrester’s B2B eCommerce playbook.  

Prior to joining Forrester, Andy spent 11 years in product and marketing leadership roles within Silicon Valley.  During his tenure there, he cofounded an eCommerce company, worked for both established companies and startups, and helped create award-winning products in the consumer Internet and mobile software spaces.  Andy began his career as a research analyst for an economic consulting firm in Washington, DC.

Andy has been quoted in various media outlets including The Wall Street Journal, Bloomberg, and CNBC. He is the Author of “Bot 2 Bot: The New Future of B2B Commerce”, a practical guide to how AI agents will transform buying, selling, customer service, product content, pricing, sales organizations, and digital commerce over the next decade.  

Andy is a summa cum laude graduate in Economics from the University of Dayton and holds an M.P.A. from Harvard University and an M.S. in Integrated Marketing from Northwestern University.

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Sep 28 202614:30–14:45
Level 2, Room 205

B2B Exchange Kickoff (Invite Only)

Welcome and setting the stage for an intimate and collaborative experience.
Sep 29 202609:30–09:50
The Discovery Stage 2

The B2B Exchange at Shoptalk, powered by Master B2B: How Four Hands Drove Higher Search Conversion and Average Order Value by Redesigning Product Discovery

Search isn't what it used to be. AI is changing how people look for things, and buyers now expect discovery that feels personal and effortless. Join L...
Sep 29 202609:50–10:10
The Discovery Stage 2

The B2B Exchange at Shoptalk, powered by Master B2B: Punchout: The Hidden Growth Lever in B2B Commerce

Winning B2B business requires more than a great website. Learn how punchout connects your catalog directly to customers' procurement systems, expandin...
Sep 29 202610:15–10:35
The Discovery Stage 2

The B2B Exchange at Shoptalk, powered by Master B2B: Debate: Should B2B Brands Sell Direct and Live with the Channel Conflict fallout?

Should B2B brand manufacturers own the customer relationship through direct sales, or rely exclusively on distributors, marketplaces, and retail partn...
Sep 29 202613:00–13:20
The Discovery Stage 2

The B2B Exchange at Shoptalk, powered by Master B2B: Turning Data into B2B Dollars in Age of Agentic Commerce

As AI reshapes B2B buying, much as it’s transformed B2C shopping already, product data has become a competitive advantage for sellers. This session wi...
Sep 29 202615:05–15:25
The Discovery Stage 2

The B2B Exchange at Shoptalk, powered by Master B2B: Talking Shop at Shoptalk: B2B Case Study: Going AI-First at Zoro.com

Hear how Zoro is approaching an AI-first strategy across commerce, operations, and customer experience. This case study will explore lessons learned, ...
Sep 29 202615:30–15:50
The Discovery Stage 2

The B2B Exchange at Shoptalk, powered by Master B2B: The Art and Science of Leveraging Personalization to Differentiate in B2B

Personalization isn’t just for consumers. This session explores how leading B2B organizations are using customer data, purchasing behavior, and AI to ...
Sep 29 202616:00–16:20
The Discovery Stage 2

The B2B Exchange at Shoptalk, powered by Master B2B: Winning Younger, Digitally-Savvy B2B Buyers in The Wholesale Channel

Digital-native B2B buyers expect the speed, convenience, and self-service experiences they enjoy as consumers—but they rely on very different sources ...

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