Gaurav Dixit

VP, Digital Customer Experience Lowe's

Gaurav Dixit is a visionary leader in digital customer experiences, driving transformative strategies that enhance engagement, elevate user experiences, and accelerate growth at Lowe’s. As Vice President of Digital Customer Experiences, he spearheads the conceptualization, development, and execution of innovative digital initiatives that serve Lowe’s DIY, DIFM, and Pro customers. Under his leadership, cutting-edge technologies and data-driven strategies optimize traffic, improve site LTR, and maximize conversion rates. He also plays a pivotal role in strengthening Lowe’s omnichannel experience by integrating in-store digital tools that empower associates and elevate customer interactions.

With nearly two decades of expertise in retail technology, Gaurav has been instrumental in revolutionizing customer personalization and marketplace strategies. Prior to joining Lowe’s, he held key leadership roles at Staples and Walmart, where he drove transformative initiatives—leading the personalization overhaul at Sam’s Club and launching the Walmart Mexico Marketplace. Since joining Lowe’s in 2021 as Senior Director of Product and Engineering, he has significantly advanced Lowe’s Pro strategy, spearheading the launch of the MVPs Pro Rewards and Partnership Program, including an exclusive purchase-authorization capability.

Gaurav holds a bachelor’s degree in engineering from Kurukshetra University and an MBA from SP Jain School of Global Management. His passion for innovation, customer-centric solutions, and digital transformation continues to shape the future of retail experiences globally.