Brett Battes is President of The UPS Store, Inc. In this role, he oversees efforts to align the needs of more than 5,600 The UPS Store locations across the United States with UPS’s broader digital and commercial strategies, helping ensure franchisees have the support, tools, and solutions needed to serve small business customers and local communities. Building on his extensive experience with the organization, Brett previously served as Senior Vice President of Operations, where he led operational strategy and execution for the franchise network and focused on driving operational excellence at scale.

With more than 30 years of operations and leadership experience, Brett brings deep expertise in scaling retail and service organizations. Prior to The UPS Store, he spent over two decades at Starbucks, where he led field operations in the U.S. and Canada and served as Vice President, Operations Services for the U.S. business. Across both organizations, Brett has led large scale transformations, navigated complexity and disruption, and translated strategy into measurable results through disciplined execution and people focused leadership. Brett is known for his purpose-driven approach, equipping teams and franchise owners with the tools, training and support to succeed. His leadership philosophy centers on sustainable customer experience and performance results, even during transformation or business headwinds.