Consumers are tightening their belts, but their expectations for seamless commerce experiences are higher than ever. Deloitte Digital’s latest research reveals a stark divide: most brands believe they are delivering excellence, but consumers largely disagree. We will be joined by LeRoy Nichols IV from Taco Bell and Austin Leonard from Dollar General Media Network to break down key insights from Deloitte Digital's latest B2C commerce research, followed by guided table discussions. Connect with fellow commerce leaders to share your own experiences and hear how others are turning expectation gaps into growth opportunities.
Simon Chafetz, Senior Manager- Deloitte Digital, Deloitte Consulting LLP
LeRoy Nichols IV, Head of Digital Product, Taco Bell
Austin Leonard, Vice President, Dollar General Media Network
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