The 2025 Preliminary Agenda
Putting the customer at the center
Retail is and always has been about shoppers – the people who buy things and their changing needs and expectations. Shoptalk Spring 2025 will explicitly reflect that, by examining and defining what it means to be "customer-centric" today. Our agenda is focusing on the four most important qualities that people expect and require from the consumer brands and retailers they do business with today: customer hospitality, value, inspiration, reason for being.
The four characteristics that define customer-centricity aren’t new. However, they manifest differently today, as technology enables different approaches to creating inspiration and conveying value, to being welcoming and telling a brand's story, via both digital and in-store channels. How retailers act on and achieve them is radically transformed in today’s world.
Additionally, at Shoptalk Spring we will launch The New Market, a show-within-the-show that will discuss the fast-evolving attention economy and the future of marketing. The New Market will feature its own Keynotes and sessions, focusing on the meteoric rise of retail media, and also touching on other ways brands reach customers today, including connected TV, social marketing, in-store, and more. We'll look at how these and other tactics are transforming customer journeys and collapsing the purchase funnel.
— Indicates Shoptalk Original Content
Tuesday — March 25, 2025
Track 1
Embracing Welcoming Retail Experiences
Track Keynote: Embracing Retail Hospitality
Leveraging Technology to Enable Human Connections
Track 2
Maximizing Shopper Value
Endless Versus Edit: Blending Data and Experience to Curate Product Selection
Masstige: Brands and Products Blending Economy and Aspiration
Track 3
Visions of the Future: Retail in 2030
Track Keynote: Retail's Five-Year Mission
New Insights: Three Scenarios for Retail's Next Decade (Research Presentations)
Track 4
Tech Solution Spotlight
New Insights from Leading Technology Solutions
Rapid Fire: Retail Technologies that Rock
The New Market
The New Market: Media Opportunities
New Market Keynotes
The Frontiers of Retail Media
Track 1
Embracing Welcoming Retail Experiences
Anticipating Customer Needs to Deliver Convenience, Speed, and Delight
Ecommerce Personalization that Creates Joy (And Drives Sales)
Track 2
Maximizing Shopper Value
Creating and Communicating Value to Customers
Thinking Strategically About Discounts and Promotions
Track 3
New Retail Opportunities: Disruptive Brands and Experiences
Next-Gen Luxury Brands and Experiences
Catering to Niche Markets
Track 4
Tech Solution Spotlight
Startup Pitch Round I (Part 1)
Startup Pitch Round I (Part 2)
The New Market
The New Market: Media Opportunities
The Marriage of Content and Shopping
Retail Media in Holistic Media Plans
Wednesday — March 26, 2025
Track 1
Trendspotting - Staying Ahead of Fast-Changing Tastes and Preferences
Generational Research: Points of View on Gen Alpha and Gen X
Leveraging Social Listening to Identify Emerging Trends that are Worth It
Track 2
Next Generation Search
Generative AI and the Next Generation of Search
New Site Search Options and Opportunities
Track 3
Brand and Corporate Storytelling
Track Keynote: Defining the Brand Narrative
Purposeful Leadership: Managing Organizations and Teams Successfully
Track 4
Tech Solution Spotlight
Startup Pitch Round II: Finalists
Tech Spotlight: Enabling Hospitable Retail
The New Market
The New Market: Creative
New Market Keynote + Mini Panel: Connected, Shoppable TV
The Leading Edge of Persuasion: Storytelling Reinvented
Track 1
Trendspotting - Staying Ahead of Fast-Changing Tastes and Preferences
Case Studies: Successful Product Launches and Category Expansions
Frameworks Tactics & Takeaways: Maintaining Brand Relevance With Younger Generations
Track 2
Next Generation Search
Inspiration and Discovery in Digital Shopping
Frameworks Tactics & Takeaways: Maximizing Search Today
Track 3
Brand and Corporate Storytelling
Pivots: Making Bold Changes with Agility and Flexibility
Frameworks Tactics Takeaways: (Re)-Defining and Communicating Brand Values
Track 4
Tech Solution Spotlight
Tech Spotlight: Loyalty and the Post-Purchase Experience
Tech Spotlight: Unlocking Operational Efficiencies
The New Market
The New Market: Creative
Case Studies: Finding Success With Influencers & Creators
CMO Rapid Fire: The New Language of Marketing Effectiveness
Thursday — March 27, 2025
Track 1
Fostering Loyalty
Track Keynote: Defining and Earning Loyalty in a Crowded Retail Environment
Keeping Loyal Customers Engaged: Subscriptions, Gamification, and More
Track 2
Building and Maintaining Brands
Track Keynote: Successful Rebranding Stories
Operations Role in Building and Maintaining Brands
Track 3
Physical and Digital in an Era of Unified Commerce
Store Operations that Drive Efficiency
Case Studies: Successful Store Design
Track 4
Tech Solution Spotlight
Tech Spotlight: Maximizing the Value of Data and AI
Tech Spotlight: Engaging Digital Shopping Experiences
The New Market
The New Market: Perspectives
New Market Keynotes (Advertising's Next Generation)
New Market Tech Spotlight: Innovative MarTech Solutions
Track 1
Fostering Loyalty
Customer Data and The Future of Loyalty
Track 2
Building and Maintaining Brands
Brands as Conversations: The Role of Fans in Defining Brands Today
Track 3
Physical and Digital in an Era of Unified Commerce
Restructuring Digital Teams for a World of Unified Commerce
Track 4
Tech Solution Spotlight
Frameworks Tactics and Takeaways: Future-Proofing the Tech Stack
The New Market
The New Market: Perspectives
Agency Rapid Fire
Shoptalk and New Market Takeaways
Let’s get you a ticket
- Meetup: the ultimate networking experience
- 3 days of fresh perspectives from 200+ influential leaders
- Endless chances to connect with 10,000+ retail ecosystem executives
- Nearly 1,000 of the world’s most innovative tech companies
- Dozens of social activities including the annual Beach Party
- …and plenty of food, drinks and other magic and surprises!
All ticket options include access to:
- Meetup: the ultimate networking experience
- 3 days of fresh perspectives from 200+ influential leaders
- Endless chances to connect with 10,000+ retail ecosystem executives
- Nearly 1,000 of the world’s most innovative tech companies
- Dozens of social activities including the annual Beach Party
- …and plenty of food, drinks and other magic and surprises!
Space is limited. Qualify and your ticket's on us!
Total value: $3,500
Save 21% off the standard retailers & brands rate of $2,795
With 225 speakers putting on 45 hours of content, hundreds of technology showcases and 75,000 meetings taking place, we highly recommend bringing a team to divide and conquer all there is on offer!
Save 30% off the standard attendee rate of $4,995
Save 33% off the sponsor rate of $3,995
Save 26% off the standard startup rate of $2,150
Save 21% off the standard investor rate of $3,295
Subject to approval.
More than 900 tech/solution providers will meet their future customers at Shoptalk 2025. We have tons of ways for you to get involved—let's get the ball rolling!